Refund: We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund (we recommend you use a tracked delivery service with proof of postage).
Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Faulty item: We sincerely apologies if you have experienced any fault with your jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.
Exchange: If you would like to exchange an item you will need to return the original order to our address. Any returned orders must be sent back within 14 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.
Please include all of the following information in your returning package:
. your name
. order number
. reason for returning the item(s)
. whether you would like a refund or exchange.