Cancellations and refund policy

Cancellations

Customer satisfaction is our utmost priority therefore we do our best to process orders as quickly as possible in order to make sure you receive them the earliest. You can change or amend your order as much as you like before you click “complete order”. Once your order is completed and confirmed you will not be able to make anymore changes or amendments. However, please email us as soon as possible at support@jewellerynest.com to see if it is possible to make any changes to your order should you find yourself in such a situation.

As we are working around the clock to make sure all orders are processed within a relatively short time, it is unfortunately not possible to cancel your order once completed and confirmed as our warehouses may have began processing it already.

If you have entered the wrong spelling or auto-filled your address incorrectly or by accident, please email us as soon as possible at support@jewellerynest.com along with the new, correct address information.

Returns and Refunds

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 30 days of receipt for a refund (we recommend you use a tracked
delivery service with proof of postage).


Please note that you will have to bear the direct cost of returning the product. Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.

If you would like to exchange an item you will need to return the original order to our address. Any returned orders must be sent back within 30 days of receipt (UK and International deliveries). Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.


Please include all of the following information in your returning package:

 . your name

 . order number

 . reason for returning the item(s)

 . whether you would like a refund or exchange.

We sincerely apologise if you have experienced any fault with your jewellery. Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.